Refund policy
Returns and Refunds
Stamps are a condition-sensitive product, so this policy separates two very different situations: something went wrong with the order, or you simply changed your mind.
If something went wrong
If your order arrives damaged, incomplete, not AAA+, or is not the issue or format you ordered, it is ours to fix. Email contact@bouteeq.co within 30 days of delivery with your order number and a photo where relevant.
We will replace the order or refund it in full, including original shipping. Where a return is needed we pay the return cost and send you handling instructions. You will never be asked to cover postage for our mistake.
If you changed your mind
You may return unopened, unused stamps in their original packaging within 14 days of delivery for a refund of the purchase price.
- Return shipping is paid by you, and we recommend a tracked service. We cannot refund what does not arrive back.
- Original shipping charges are not refunded.
- Stamps must be in resalable condition. Once a book has been opened, a coil unrolled, a pane separated, or stamps handled, affixed, hinged or mounted, they can no longer be sold as unused and cannot be accepted.
- Request the return before sending anything. Unauthorised packages sent to our address cannot be processed.
How refunds are issued
Refunds go back to the original payment method. We process them within 5 business days of approving the claim or receiving an authorised return. Your bank or card issuer may take a further 5 to 10 business days to show the credit, which is outside our control.
Orders not yet shipped
If your order has not shipped, we can cancel it for a full refund. Email us as soon as possible with your order number. See the order cancellation policy for detail.
Statutory rights
Nothing here limits your legal rights as a consumer. Where local law provides a longer cancellation window or stronger remedies, that law applies.